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Frequently Asked Questions

Frequently Asked Questions
Rydin Decal - Frequently Asked Questions

Q -What will I need in order to send you my artwork?
A -Click on the Media Center tab at the top of the page. Find the Adobe PDF Icon in the paragraph that talks about sending in your artwork. Click on the adjacent line of text for either disc or email submission (depending on how you plan to send your artwork). A separate page will open with information on how to save and send your artwork.

Q -I have my art on my computer and I want to include it when I place an order online. How do I send you my artwork?
A -When you are placing an order online, one of the areas in the order page states: If you have an IMAGE FILE, LOGO or Special Art to be placed on the permit, please "Browse" for it here then click the "upload" button.

There is an open area where you can type, and a "browse" button on the right of it, and an "upload" button below it. If you click on the Browse button, you will be able to locate your graphic file on your hard drive or other computer disk. Click on the file, and then click the "Open" button. The name of the file will appear in the open field of the Order page. Click the "Upload" button to upload the file. A message should appear that the file has been uploaded successfully. Click the "Back" button of your browser to continue placing your order.

Q -I downloaded a catalog, but when I try to open it, my computer doesn't recognize what kind of file it is. How can I read the catalog?
A -Click on the "Media Center" tab at the top of the page. Click on the line of text in the first paragraph that says either "Adobe reader" or "this link". A separate window will open at the Adobe site. Follow the instructions to download and activate the free Adobe Reader. You will then be able to read the catalogs.


How do I order?

It's easy to order from Rydin Decal. If this is your first time purchasing from our store, just follow these three easy steps: 1. Browse the catalog. 2. Add the item you want to your shopping cart. 3. Complete the checkout flow. You will be asked for your e-mail address and a password to register yourself as a customer. Then, the next time you shop with us, we will have your information already stored, and you won't need to input it again.


How can I pay?

We accept Visa and MasterCard. When you are checking out, you will be prompted to enter your credit card number for payment.


Is it safe to use my credit card?

We guarantee that every transaction you make at Rydin Decal will be 100 percent safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Rydin Decal. If you feel more comfortable, you may enter only your cards last five digits and its expiration date. Once you have fully submitted your order, you may phone in the rest of your card number.


How do I track my order?

You can review the status of any order you have placed at Rydin Decal simply by clicking the My account link at the top of every page. From there, you will be able to view or modify any order that has yet to enter the shipping process.